Being part of a Housing Association, social purpose is our mantra. The work that we do can truly make a difference within Essex and East London. Ranked No. 33 in The Sunday Times Top 100 Best Not for Profit Companies in the UK, Swan will provide you with a tailored training programme and a great benefits package too.

Are you easy to do business with?  If so, we are looking for someone to head up our new Customer Relations Team.

The job:

• Responsible for our front-line customer communication channels
• Assisting with the digitisation of services for our customers and maximise their use of on-line services
• Lead, inspire, motivate and manage our newly developed Customer Relations Team
• Launch and on-going management of our new customer portal, maximizing take up through dedicated campaigns and live-chat
• Manage our complaints and feedback service
• Develop and conduct in-house training/briefing sessions designed to drive up and maintain excellent customer care skills from all front-line staff.

The successful applicant will be extremely customer focused and be able to demonstrate leadership abilities. Experience of managing the customer complaints cycle is a must, along with strong organisational skills with proven experience of managing a range of communication methods. You will have great influencing skills and be a people motivator.

If this sounds like a bit of you, you can find out further information on our website www.swan.org.uk/jobs. To apply for this position please send to your CV and covering letter to Andrea O'Callaghan: aocallaghan@swan.org.uk 

Alternatively, please click on the "Apply" button at the end of the page. 

Closing date Tuesday 2^nd April 2019.