Income Team Leader

England, Surrey, Croydon
£33968 - £39964 per annum
21 Mar 2019
04 Apr 2019
Clarion Housing Group Ltd
Full Time
Organisation Type
Housing association / RP

Job Title: Income Team Leader x 2

Reference: CUS3194

Job Expiry Date: Midday on 4th April

Salary: £33,968 - £39,964 per annum

Job Location: Interchange House, Croydon

Hours: 36 hours per week

Contract Type: Permanent

Are you looking to make a difference with a new and exciting challenge?

We have a great opportunity for a Customer Accounts (Income) Team Leader to make their mark

About the role

As Customer Accounts Team Leader you will ensure that the services delivered support the delivery of the Group's income management service and aim to maximise the amount of rent collected from our tenants whilst minimising their financial hardship.

You will be required to proactively respond to changes in welfare benefits and ensure that specialist officers are fully conversant in the full range of benefits available to our customers.

About You

The successful applicant will have a proven track record of advising upon and dealing with complex arrears cases as well as leading a team in an income, debt recovery or credit control environment

You will have an excellent knowledge of Housing Benefit and Welfare Reform issues and be able to communicate effectively with a wide range and level of people and organisations and to be able to deal with customers facing difficult situations.

Closing Date: 4th April at 12pm

Interviews will be held on 24th April in our Croydon office

Please ensure you have read the information contained within the 'Before applying' link at the top of the vacancies page.

For further details on this vacancy, and to apply, please download the candidate brief and click the 'Apply' button below.

Applicants must be able to travel across regions as required.

This post is subject to a Basic Criminal Record Check Clearance.

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