Senior Neighbourhood Services Advisor

Teign Housing
Newton Abbot, Devon
£28,671 pa, + benefits
21 Mar 2019
31 Mar 2019
Full Time
Organisation Type
Housing association / RP

Help us turn great homes into great communities.

Teign Housing is a successful social landlord employing over 90 ambitious, committed people, responsible for managing more than 3,600 homes across South Devon.

About the role

As our Senior Neighbourhood Services Advisor, you will need to provide a high quality, customer-focused and accessible housing management service to make certain our residents enjoy their homes to the full. This will involve supervising a team of Neighbourhood Advisors to ensure we build happy and sustainable communities, whilst delivering cleaner, greener and safer living environments.

In particular, you will assist the Neighbourhood Services Manager in developing budgets, policies, procedures and KPIs and monitor the performance of a team of Neighbourhood Services Advisors to make certain that they resolve residents’ queries quickly, accurately and professionally.

At the same time, you will become very visible within the community as you conduct property viewings, interview and assess potential tenants and undertake neighbourhood inspections and walkabouts, listening to residents’ concerns and involving other agencies as appropriate to deliver solutions. Naturally, helping people to prepare for Universal Credit and other Welfare Reform measures is also vitally important.

Our ideal Senior Neighbourhood Services Advisor

Being extremely performance focused, we will look to our Senior Neighbourhood Services Advisor to minimise voids and maximise our income, together with enforcing tenancy conditions whenever required, which could include implementing legal action. Consequently, you will require sound experience within housing and estate management, giving you a good knowledge of best practice and legislation within social housing.

Building productive working relationships with diverse stakeholders should be second nature to you, and you should be capable of taking considered decisions and communicating effectively. Finally, it is vital that you are numerate and commercially astute, determined and resilient – and passionate about making a difference to the lives of our residents.


We place great emphasis on making the best use of your time.  We are, therefore, introducing mobile working so that staff can work from ‘dropdown zones’ out on the patch. Essentially, we are raising our profile out in the communities and taking services closer to customers.

In return, we also offer an excellent benefits package with a contributory pension scheme, 25 days’ leave per year plus bank holidays, free parking and a modern working environment.

How to apply

Please complete the online application form available on our website by using the 'apply' button. We look forward to receiving your application soon.

Please note, this is a fixed term post for 9 months to cover a period of maternity leave.

Closing date: 31st March 2019.

Interview date: 3rd April 2019.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.