Assistant Director of Customer Service

Up to £70,000 per annum
26 Mar 2019
05 Apr 2019
Full Time
Organisation Type
Housing association / RP

We are looking for an individual with enthusiasm, determination and the ability to champion Havebury’s Customer Strategy across the business, whilst reinforcing Havebury’s culture, vision and values.

You will be a curious, confident individual who is relentless about learning and improvement to set the tone for the organisation. You will have excellent project and change management skills alongside strong knowledge of business transformation principles and have a proven track record of successful implementation. With high-quality leadership, you will have significant experience in leading and management of customer services within a customer facing environment. You will be a highly effective developer of people, prioritising time to coach, mentor and develop others.

As part of the Management Team, you will be responsible for driving the transformation of the Havebury Customer offer, identifying efficiency savings through innovative ways of working and service delivery. You will identify trends and best practice using customer insight to make recommendations and leading on implementing those strategies.

Closing Date: 12 noon 5 April 2019

If you think you have the ability to take customer service at Havebury to the next level. Please apply via our website at