Harrow Council’s Community Directorate is looking for a Housing Officer to join their Resident Services Team. The post holder will report into the Housing Operations Manager and will be responsible for providing a comprehensive housing management service to all Council tenants and lessees across the borough.
The Housing Officer will manage the Councils social housing stock and other assets to a consistently high standard of service delivery across a number of service areas. This is a generic housing management role but will focus on tenancy management and anti-social behaviour.
To be successful in this role you would need to have the below skills & experience:
- Experience of tenancy management and managing a range of situations including complex cases of ASB (anti-social behaviour)
- An understanding of the service delivery, Government Policy, Legislative frameworks and key issues, including equalities issues, relevant to the management of Housing Tenancies.
- Working knowledge of housing and related public sector legislation
- Working knowledge of relevant Enforcement Legislation and Approved Codes of Practice as it affects tenants and leaseholders
- Experience of providing and developing services in partnership with other organisations.
- Experience of working in a pressured customer focussed environment
- 5 GCSEs at grade D or above (to include English and maths) or equivalent level of attainment/educational proficiency acquired through other means.
- Able to use a range of software (Word, PowerPoint, Excel, internet and e-mail) to a proficient standard
- Able to demonstrate a high standard of written and verbal communication skills, including letter writing and public speaking skills
- Commitment to ensuring that all groups in the community receive high quality housing management services.
For additional information please refer to the Role Profile/ Selection Criteria.
Interview Date: W/C 6th May 2019
HARROW REDEPLOYEES WILL BE GIVEN PRIORITY CONSIDERATION
We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit