Customer Service Officer - Repairs

Recruiter
Peabody
Location
Pitsea, Essex SS13
Salary
£21,432.75
Posted
02 Apr 2019
Closes
02 May 2019
Ref
496788
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

An exciting opportunity has come up for a Customer Service Officer to be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system.

You will be based in Pembroke House, (Basildon) Essex.

Experience:

Experience of working in an environment where you use different methods of communication and are expected to provide a high standard of performance. 

Experience of a commitment to high standards of customer care and service delivery in an environment where customers may display aggressive behaviour.

Experience of using IT systems as a source of information and to record information about, and transactions with customers to ensure an up to date and efficient service

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