Money Advisor

Location
London (East), London (Greater)
Salary
£25,000 to £29,400 + Benefits Package
Posted
03 Apr 2019
Closes
25 Apr 2019
Ref
4164
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP


Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.

The role:
You will provide support, advice and guidance to MTVH residents helping them to manage and avoid financial difficulties, maximise income, provide benefit advice and ensure that residents are claiming full benefit entitlements. Support, facilitate and implement the organisations Financial Inclusion Strategy, liaise and work with all teams across the organisation, form strategic links and partnerships with other agencies and organisations.

What you will be doing:
-Visiting customers at home to provide Information Advice and Guidance (IAG), benefit calculations and any other support pertaining to financial inclusion.
-Ensure customers are receiving correct benefits and provide in work benefit calculations for customers assisting with budgeting and debt issues, recording the outcome of advice provided.
-Provide customers, where appropriate, with the offer of support or services from internal teams and external agencies.
-Actively develop relationships with other agencies including knowledge of local networks and suppliers such as food banks and furniture suppliers.
-Liaise with income officers on arrears cases to protect tenancies wherever possible.
-Work with vulnerable customers within supported living and those who are living under difficult circumstances such as mental health issues, drug and alcohol abuse and under threat of eviction.
-Provide advice to customers affected by welfare reform ensuring all options seeking a resolution are explored.
-Support customers providing advice on tackling food and fuel poverty.
-Provides suitable debt advice to customers ensuring the advice provided takes into account the customers circumstances. This is to ensure compliance to regulatory requirements for providing `debt counseling Visiting customers at home to provide Information Advice and Guidance (IAG), benefit calculations and any other support pertaining to financial inclusion.
-Ensure customers are receiving correct benefits and provide in work benefit calculations for customers assisting with budgeting and debt issues, recording the outcome of advice provided.
-Provide customers, where appropriate, with the offer of support or services from internal teams and external agencies.
-Actively develop relationships with other agencies including knowledge of local networks and suppliers such as food banks and furniture suppliers.
-Liaise with income officers on arrears cases to protect tenancies wherever possible.
-Work with vulnerable customers within supported living and those who are living under difficult circumstances such as mental health issues, drug and alcohol abuse and under threat of eviction.
-Provide advice to customers affected by welfare reform ensuring all options seeking a resolution are explored.
-Support customers providing advice on tackling food and fuel poverty.
-Provides suitable debt advice to customers ensuring the advice provided takes into account the customers` circumstances. This is to ensure compliance to regulatory requirements for providing `debt counseling`.

Skills and experience you need:
-Working knowledge of the legal framework relating to arrears and debt recovery
-Proven ability to work on your own initiative and make critical decisions quickly and rationally
-Experience of stakeholder management with the ability to communicate with people at all levels
-Working knowledge of welfare benefits and money advice gained in a advice capacity
-Good understanding of income and debt recovery issues from an operational perspective including the roll out of government reforms
-Ability to build and sustain working relationships with key stakeholders (residents, local authorities, other service providers)
-A demonstrable track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets
-High standard of literacy, numeracy, written and verbal communication skills
-Flexible approach to working hours and able to work outside of traditional Office hours if required
-Experience of working with and supporting vulnerable individuals to achieve positive outcomes)

About you:
-You are confident in your ability to deliver a high quality effective service
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach

About Us:
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

How we reward you:
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise:
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

**Proposed interview dates - Tuesday 30th April & Wednesday 1st May 2019.**

It should be noted that the successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.

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