Tenancy Sustainment Officer
Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.
This opportunity requires you to cover the North, West London area of the MTVH housing stock. You will provide support to our customers where there is substantial risk to their tenancy.
You will already have experience of working with customers to maximise their incomes, challenge benefit outcomes, support to access services within the community.
You may be working with customers in a care and support setting or have had previous experience of working with people in care role or with benefits, preferably both.
Tenancy sustainment officers will support customers through implementing and evaluating co-produced action plans that help the individual to address their individual housing and support needs.
You must have access to a car so you can cover all area`s required. The role will require a significant amount of lone working and you will be comfortable using digital equipment.
-Experience and awareness of the wellbeing and housing needs of vulnerable people.
-Experience and awareness of the Housing and Support sectors.
-Understanding of the welfare benefits system and implications of welfare reform.
-Understanding of tenancy agreement rights and obligations.
-Ability to remain assertive yet respond sympathetically and with understanding to customers in relation to often highly personal and distressing matters.
-Excellent written and verbal communication skills.
-Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and Outlook.
-Full driving license and access to own vehicle.
-The ability to self direct, manage and prioritise workload.
-Ability to lone work in the community and as part of a team.
-Awareness of access pathways to Health, Care, support and advice agencies.
-Awareness of Adult safeguarding and Child protection procedures and responsibilities.
-The ability to make a comprehensive assessment of an individual`s situation and needs; to devise, develop and implement support plans to meet these needs.
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
Full UK Driving License required and access to a vehicle is required.
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role, in MTVH and how you meet the key criteria for the post.