Customer Relations Account Manager

Recruiter
Orbit Group
Location
England, West Midlands, Coventry
Salary
Up to £22777.00 per annum
Posted
03 Apr 2019
Closes
03 May 2019
Ref
Orbit1-000372
Contact
Laura Maxey
Seniority
Consultant
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Customer Relations Account Manager

Location: Binley - Coventry

Salary: £22,777

Hours: 36.25 hours

Permanent - Full time

Are you an experienced complaints handler? Orbit has a great opportunity for a Customer Relations Account Manager to join their close-knit team in their Coventry Office. Orbit are looking for someone who can hit the ground running and provide first class customer service, setting a benchmark for their colleagues to follow through high quality and efficient complaints management.

You will be responsible for supporting the day-to-day complaints management processes supporting the Customer Care team and will also manage escalated complaints from the resolutions team covering a range of areas. When these investigations are completed you will be responsible for delivering findings and conclusions so a formal and appropriate response can be delivered.

About you

This is an excellent opportunity for someone with a real passion for resolving issues. We will need you to be able to show a background in complaints handling and be able to demonstrate a range of case studies where you have investigated and resolved complaints.

Exceptional communication and empathy skills are essential for this role. You will be supporting the contact centre as well as the resolutions team with escalations so will need to listen and absorb the views of a range of parties to help these cases reach conclusion. The ability to communicate well in writing will also be crucial.

Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our staff tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme.

How to apply

To apply for this role please submit your CV and a supporting statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further, please contact Laura Maxey at Retinue Solutions, on 0203 837 7880

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.