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After Sales Consultant

Employer
MTVH
Location
Southgate, London (Greater)
Salary
£32,000 + Benefits Package
Closing date
21 Apr 2019

Job Details

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

We are looking for a customer driven candidate who delivers on targets, to join our busy After Sales Team!

Main Accountabilities:
Provide an excellent Staircasing progression and completions service ensuring a highly professional experience for all stakeholders.
Progress all Staircasing activities through to completions within the agreed timescales set by management
Communicate effectively with home owners who engage with the Staircasing team, read and interpret leases to give effective and prompt advice to customers and other key internal and external customers.

Key experience and qualifications required:
-To handle customer enquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
-Read and interpret leases and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing activities.
-Log all customer contacts, maintaining accurate records using the appropriate database and case management systems.
-Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums to be used and follow anti-money laundering procedures.
-Carry out relevant checks and effectively manage all staircasing caseload and help to achieve or exceed the staircasing targets.
-Ensure that all activities are progressed in accordance MTVH staircasing policies and procedures and money laundering regulations.
-Support customers during the staircasing process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
-Provide effective advice and interpretation of leases and home ownership issues to internal and external stakeholders.

Essential Criteria:
-Proven experience of providing excellent customer service to all stakeholders
-Experience of working to tight deadlines to achieve monthly targets
-Evidence of championing customer service and innovation in service delivery
-Flexible approach and strong commitment to Equal Opportunities
-Demonstrable continuous business improvement philosophy and practice
-Providing staircasing services to third parties and customers.
-Experience of building excellent customer relationships with all stakeholders

Interview Date: TBC

How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role, MTVH and how you meet the key criteria for the post.


#LI-SS1

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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