Contract Administration Team Leader – Voids/Repairs/Estate Services

Accent Group
Bradford, West Yorkshire
04 Apr 2019
22 Apr 2019
Full Time
Organisation Type
Housing association / RP

Contract Administration Team Leader – Voids/Repairs/Estate Services


Who are Accent?

We own almost 22,000 houses across the north, east and south of the country.

They are home to over 35,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business.

If you feel great about putting customers first, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are smart, we are driven, we are caring and we are energetic – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

Come and join us and start your own journey with Accent. We aim to be number one, and you could help us get there.

You will be joining Accent at an exciting time. Our new 3-year Corporate Strategy ‘With you for your Journey’ sets out an ambitious and exciting agenda for the future that will establish Accent Group as a sector leading organisation.    



  • Shipley                



The spot salary for this post is £32,638 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.                   

The Role and Person

  • Permanent                      
  • 35 hours per week        


This role is all about leading a team which provides business support relating to the delivery of voids, repairs and estate services in a concise and structured fashion.


A typical day might include

  • Assessing processes in place and ensure complete familiarisation with all key stages
  • Spending time understanding repairs, voids and the service charge policy for estate services contracts together with the budget setting processes and delivery
  • Recommending areas of improvement where processes and ways of working can be bettered
  • Interacting with finance colleagues to ensure all budget information is provided in a succinct and timely fashion
  • Working with all stakeholders to ensure efficient and effective delivery of a void management process that supports our lettings process
  • Ensuring residents receive a responsive, high quality day to day repairs and maintenance service that meets their expectations, offers good value for money and meets all related key performance indicators, including an out of hours service
  • Ensuring smooth progress of the estates services contracts working closely with the Contract Manager – Estate Services to set up plans and payment processes for each new financial year
  • Interacting with contract management and estate services teams to ensure all valuations and invoices are provided in a timely fashion to meet finance requirements
  • Ensuring all payment certificates have been validated and are sent to the contractors in a timely manner
  • Ensuring that all invoices are processed and sent for payment in accordance with payment terms
  • Ensuring that all certification for void works are held and stored
  • Producing and monitoring contractor performance in a timely manner
  • Analysing reports and performance data to feed early warning signs of contractor performance
  • In depth analysis of finance reports to advise of any trends and delivery against budget
  • Assisting in production of future years’ budgets taking into account trends and ensure accuracy



  • 28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
  • Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
  • Flexi-time scheme
  • Salary based contributory pension
  • Scheme with Life Assurance cover or a defined contribution pension
  • Scheme (SHPS)
  • Cycle Scheme
  • Learning & Development opportunities
  • Employee Assistance Programme    


  • 1 Month

Interview Date

  • TBC