Leasehold & Service Charge Officer
Leasehold and Service Charge Officer (Section 20/ Major Works)
£30,000 - £32,000
Location: Southgate office until June 2019 then Farringdon Office
Due to an office relocation the Leasehold and Service Charge team who are currently based in our Southgate office will move to permanently be based in our Farringdon office from June 2019.
Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.
We are looking for a Leasehold and Service Charge Officer to help assist with the preparation of notices in line with the section 20 Major works legislation.
You will be responsible for reviewing and paying third party service charges and dealing with major works service charges including Section 20 consultation and issuing final accounts.
You will provide a comprehensive leasehold service charge service to customers and colleagues, by setting, reconciling and leading on auditing Metropolitans Thames Valley service charge accounts.
You`ll have good understanding of service charges and current legislation surrounding leases, variable service charges and fixed service charges for tenants.
What you will be doing:
-Reconcile service charge accounts for both Tenants and Home Owners, in accordance with the lease, tenancy agreement, current legislation and procedure guides in order to charge correctly for services.
-Review budgets and accounts provided by third parties to ensure compliance with Head Leases, legislation and best practice.
-Set Service Charge estimates for Home Owners and Tenants, including sinking funds, ground rents, third party accounts and rent for shared owners.
-Issue Section 20 Consultation documents to Homeowners in compliance with current legislation and procedure guides and calculate major works final accounts.
-Conduct site visits to estates for service charge accounts, representing MTVH at customer forums and consultation meetings as well as visiting new build sites in order to prepare service charge estimates.
-Respond to first tier tribunal enquiries and attend tribunals as required.
Skills and experience you need:
-Experience of using current legislation for leaseholders with variable service charges (S18 - 30 Landlord & Tenant Act 1985) and an understanding of legislation on Fixed service charges and service charges for Tenants.
-Demonstrable experience of interpreting leases and regulations surrounding variable service charges.
-Understanding of setting rents, service charges, sinking funds & ground rents to leaseholders.
-Proven experience in a customer service environment, including responding to complaints/disputes.
-Numerate understanding of service charge apportionment methods and annual budgeting for service charges.
-You`ll have excellent interpersonal skills.
-Have the ability to articulate and communicate effectively to a variety of stakeholders.
-Show empathy with the values and ethos of the organisation.
- You`ll be extremely customer focused.
Hours: 37.5 hours per week
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
How we reward you:
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
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