Executive Director - Customer Service Transformation & Business Support

Location
West Midlands
Salary
Circa £85k pa
Posted
09 Apr 2019
Closes
03 May 2019
Seniority
Director
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Join our executive team to be at the heart of delivering a strategic vision for housing, wellbeing and place across Solihull.

We operate in a vibrant region, with a strong sense of community and a diverse population profile. This new role will take the lead in ensuring that SCH is well positioned to deliver high quality and responsive customer services. The portfolio of responsibility includes people, systems and data, bringing those crucial elements together to help the leadership team establish a customer-centric  organisational culture. We want to take a transformational approach with our 270 staff, for our 10,000+ customers, recognising that this is about step-change and not just further incremental improvement. 

As such we need our new Executive Director to bring enthusiasm, creativity and tenacity. Your senior track record will evidence successful delivery of change in a service setting. Combined with a coaching and inclusive leadership style, you will appreciate the importance of relationship management, particularly with our strategic Council partner. 

Find out more about this exciting opportunity by contacting Bill Barkworth at Campbell Tickell on 07706 369 273  or 020 3434 0990 for an informal discussion, and you can download an information pack  at www.campbelltickell.com/jobs/ 

Closes: Friday 3rd May 2019, 12noon