Executive Director - Customer Service Transformation & Business Support
- Employer
- Campbell Tickell
- Location
- West Midlands
- Salary
- Circa £85k pa
- Closing date
- 3 May 2019
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services, Corporate Services, Policy / Strategy, Executive & Senior, Senior management
- Seniority
- Director
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Join our executive team to be at the heart of delivering a strategic vision for housing, wellbeing and place across Solihull.
We operate in a vibrant region, with a strong sense of community and a diverse population profile. This new role will take the lead in ensuring that SCH is well positioned to deliver high quality and responsive customer services. The portfolio of responsibility includes people, systems and data, bringing those crucial elements together to help the leadership team establish a customer-centric organisational culture. We want to take a transformational approach with our 270 staff, for our 10,000+ customers, recognising that this is about step-change and not just further incremental improvement.
As such we need our new Executive Director to bring enthusiasm, creativity and tenacity. Your senior track record will evidence successful delivery of change in a service setting. Combined with a coaching and inclusive leadership style, you will appreciate the importance of relationship management, particularly with our strategic Council partner.
Find out more about this exciting opportunity by contacting Bill Barkworth at Campbell Tickell on 07706 369 273 or 020 3434 0990 for an informal discussion, and you can download an information pack at www.campbelltickell.com/jobs/
Closes: Friday 3rd May 2019, 12noon
Company
Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.
Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.
We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.
We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.
- Website
- https://www.campbelltickell.com/
- Telephone
- 0203 434 0990
- Location
-
Laystall House
8 Rosebery Ave
Wembley
London
EC1R 4TD
United Kingdom
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