Director of Customers
Halton Housing is no ordinary housing association. We’re different because we want to be. We are a modern, dynamic housing business that leads at the forefront of innovation. We attract the best people to work with us who want to deliver exceptional outcomes for our customers.
We also ensure that our values of transparency, openness, honesty, innovation and flexibility are deeply ingrained into our culture.
Our vision is improving people’s lives and customers sit at the heart of everything we do. Through our Digital First strategy, we’ve fundamentally changed the way we deliver services to our customers with over 85% of customer led transactions completed online. We’re currently evolving this offer through Customeyes our transformation programme, designed to shift services from reactive to pre-emptive ways of working and to improve the customer experience.
We’re a high-energy, high-performing business so we’re looking for a Director of Customers to join our Leadership Team to build upon our extensive success and help us provide even more for our customers and our communities. We are also passionate about knowing our customers better and listening to their feedback, so we can consistently deliver easy, intuitive and personalised services.
You will bring a track record of service delivery and strategic thinking. You’ll also bring passion and the ambition to help one of the most dynamic housing associations in the country achieve even more. The successful candidate will have a proven track record of creating seamless customer experiences and service improvement. This will be underpinned by an authentic and collaborative leadership style which will inspire and develop others.
For an informal discussion, contact the Human Resources Team email: firstname.lastname@example.org
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