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Income Officer - Local Operations

Employer
Sanctuary Housing
Location
Leeds
Salary
££28.37 to ££28.37 per year
Closing date
25 Apr 2019

Job Details

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

 

Income Officer - Local Operations

 

Temporary position for up to 12 months

 

Leeds Office – Covering West Yorkshire

 

£28,373 per annum (pro rata)

 

37.5 hours per week – Monday – Friday, 9:00am to 5:00pm

 

 

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

 

We have an excellent opportunity for an Income Officer – Local Operations to join our Housing Income Team.  In this exciting role, you will be responsible for providing a high quality income and debt recovery service to a designated area. Managing a caseload, you will utilise your customer service skills to make contact with customers in arrears to maximise income through negotiation and tenancy enforcement.

 

You will have the opportunity to make a real difference to income collection services and a chance to work and develop your career in an organisation that wishes to remain a market leader in the provision of high quality housing services.

 

The role of Income Officer – Local Operations will include:

  • Ensuring accounts in arrears are managed effectively, resolving queries and escalations as appropriate
  • Engaging with customers to ensure barriers for rent payments are addressed through the provision of high quality advice and support
  • Developing, building and maintaining relationships with key stakeholders, residents and staff, including housing and letting teams and a range of external organisations and agencies
  • Producing statistical information against key performance indicators, allowing for accurate recording and performance monitoring
  • Meeting all legislative and regulatory requirements for income management activities (including court attendance and evictions), referring to policies and procedures where necessary

 

Skills and experiences:

  • Proven experience within a housing management, debt collection and income related environment
  • Excellent interpersonal and customer service skills, allowing you to negotiate and present effectively
  • Proven knowledge of relevant regulations, legislation and good practice is essential
  • Intermediate working knowledge of Microsoft Office packages (Excel, Word & PowerPoint) and IT literate is essential
  • A working knowledge of debt collections or benefit systems is desirable
  • Proven experience of working within a target/results driven environment is essential
  • A strong ability to prioritise workload and meet deadlines using effective organisational skills
  • Travel is a requirement of the role, therefore a full valid driving licence is essential

 

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary, up to set limits
  • At least 25 days paid holiday, rising to 30 days after 5 years service (pro rata)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

 

To view the job profile, please click here

 

Closing Date: 24 April 2019

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter

 

Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.



Company

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

If you care about making a difference and want to work for a company which invests in its staff, why not work for Sanctuary Housing?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • At least 25 days paid holiday (plus bank holidays), rising to 30 days after 5 years’ service
  • Family friendly arrangements, including opportunities for flexible working
  • A pension scheme, with matching contributions from Sanctuary, so you can plan for the future
  • Health and wellbeing plans, including voluntary critical illness scheme
  • Discounts through MyRewards from major retailers and other offers to help your pay go further
  • Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
  • 24 hour Employee Assistance Programme providing a free information service and personal counselling if required
  • Life assurance to help provide peace of mind
  • Opportunities to progress with a wide range of learning and development opportunities delivered by our specialist in-house team
  • Enhanced sick pay once you have completed qualifying service
  • Expenses if you have to use your own car to travel for work.
  • Regular meetings with your manager to explore ways to help you develop in your career and ensure you’re getting the training you need

https://jobs.insidehousing.co.uk/employer/58420/sanctuary-group/

https://jobs.insidehousing.co.uk/employer/4605975/sanctuary-maintenance/

Company info
Website
Telephone
01905 334000
Location
Chamber Court
Castle Street
Worcester
WR1 3ZQ
United Kingdom

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