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Customer Services Advisor

Employer
Leeds and Yorkshire Housing Association
Location
Leeds, West Yorkshire
Salary
£20,000 pro rata
Closing date
25 Apr 2019

Job Details

We are looking for a new Customer Advisor who must be able to demonstrate:

  • Passion for providing a great customer service, as the first point of contact and someone who loves working with people
  • Natural ability to empathise with customers
  • Enjoys finding solutions to problems and will take ownership of customer contact to try and find effective outcomes.
  • Positive attitude and outlook
  • Motivated to deliver a first class service to all our customers and to continually improve these services

You will join our team of small but energetic Customer Services Team and will be the first point of contact for our customers, taking and making calls but also dealing with our customers face to face and supporting us with our digital agenda and increasing opportunities for customers to engage with us digitally. You will be the face and voice of LYHA; dealing with repairs, lettings, queries about and taking payments as well as supporting other colleagues and departments. No day is the same which makes this role really engaging and rewarding. We value people with the right skills and behaviours above everything else.

In return, we will provide you the opportunity to:

  • Develop personally and professionally- getting a chance to work with and across all levels of the organisation
  • Work in a team with the key responsibility of delivering customer services that makes a positive impact on people and communities
  • Give you experience of working in a highly ambitious and dynamic Housing Association
  • Support a work life balance with flexible working and family friendly policies

This is an opportunity to apply your experience, a chance to work with some great colleagues and be part of a team that has set some ambitious goals for the future.  This role is perfect for someone who loves variety and challenge. We work as One LYHA: a combination of great colleagues all committed to being the best we can be.

LYHA is committed to equality of opportunity in employment for all its employees and to developing work practices and policies that support employees to achieve a work-life balance. One of our aims is to be an Employer of Choice. By offering a desirable working environment, with a professional approach to our service provision supported by attractive terms and conditions. We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.

Company

Leeds and Yorkshire Housing Association is a dynamic, forward-thinking and ambitious housing association. We manage over 1,300 homes located across Leeds, Whitby, Scarborough, Barnsley, Mirfield, Barnoldswick, Earby and Settle; ranging from studio apartments to four bedroom houses suitable for single people, couples and families.

Our vision

To provide excellent quality affordable homes and services that make a positive impact on people and communities.

Our values

  • Strong principles and integrity
  • Working together
  • People focused
  • Professional
  • Ambitious
  • Local Presence
  • Pride

Our commitment to our community

We positively welcome and support diversity in our workforce and welcome applications from all sections of the community. LYHA is committed to equality of opportunity in employment for all its employees and to developing work practices and policies that support employees to achieve a work-life balance. 

Our commitment to our employees - being an employer of choice

We strive to be an Employer of Choice, by offering a desirable working environment, with a professional approach to our service provision supported by attractive terms and conditions. Working for a smaller landlord and organisation like ours means you will get a chance to work with and across all levels of the organisation, being part of a bigger team that is passionate about delivering successful outcomes

What we offer our employees 

  • The success of our business depends on us attracting and keeping the very best staff – which means offering the rewards a talented workforce deserves.
  • Competitive salary scales – regularly benchmarked against our peers. 
  • Pension – we offer a final salary pension scheme (1/80th) with SHPS  
  • Annual leave – ranging from 25 days, increasing with service up to a maximum of 30 days (plus statutory holidays). 
  • Sick pay – company sick pay (after the qualifying period). 
  • Flexi Time– offering a flexible working approach. 
  • Work Life Balance – a suite of family support policies
  • Training & development – annual performance reviewing and comprehensive training programme. 
  • Health Cash Plan – employees can claim money back for a wide-range of healthcare costs such as dental, optical, chiropractic, chiropody and more
  • Employee Assistance Programme – confidential counselling and advice
  • Annual opportunity to apply for an enhanced salary 
Company info
Website
Telephone
0113 278 3335
Location
2 Shire Oaks Road
Headingly
Leeds
LS6 2TN
GB

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