Driving seamless customer service through brilliant contractor management. That’s when it hits home.
This is a fabulous opportunity for you to join us in our exciting role of Contract Manager where you’ll work collaboratively with the Lead Contract Manager and our major national contractors. You’ll ensure all contractual commitments are met and proactively identify and implement solutions in a timely manner. You’ll cover from Home Group’s South West region which extends from Reading to Cornwall with the majority of our stock located within 50 miles from the M25. There will be some additional travel required for the first 6 months to London, East and the South East regions to support some of our inflight projects.
We’re currently undergoing a significant period of growth and change that will enable us to build more homes, independence and aspirations – the vision that underpins our five-year strategy. Our ambition to be market leaders in New Models of Care, build 10,000 new homes and significantly increase our digital capability is in the hands of our brilliant people like you. We’re delivering a new end to end customer experience to support an enhanced customer offer and digital ways of working.
And did we mention that we rank No. 27 in the UK’s Best Large Places to Work due to our fantastic culture?!
You’ll be working alongside our brilliant Lead Contract Manager, Simon and the team reports into our regional Head of Maintenance. We are committed to completing our digital journey within the next 5 years which will see us working really effectively with workforce management, our repair requests being completed by self-serve 80% of the time and seeing a real reduction in reactive maintenance through better planning. We’re looking for someone who can develop and maintain strong working relationships with contractors and colleagues in your region to manage opportunities that are commercially beneficial and achieve customer satisfaction. You’ll be covering from Reading to Cornwall but whilst it’s a big patch you’ll be up for the challenge this will bring.
We’ll need you to have brilliant experience in a commercially challenging maintenance environment (ideally within the housing sector), extensive commercial negotiation and a contract management background. You’ll have an impressive knowledge of construction, maintenance and housing issues, including housing legislation and statutory compliance. On top of this, you’ll hold Chartered Membership of relevant professional body such as CIOB, RICS or equivalent, be a collaborative person who can deliver great win-win outcomes for Home Group, our customers and contractors.
So if you want to do great things in a brilliant Maintenance team and work for an organisation that really makes a difference… join us at Home Group!
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Contract Manager Job Description, and find out more about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!) We’ve also got some great templates to help you (if you need them).
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!