Income Collection Assistant

England, West Midlands, Coventry
£17412.00 - £19347.00 per annum
11 Apr 2019
25 Apr 2019
Tom Bullock
Full Time
Organisation Type
Housing association / RP

Income Collection and Recovery Compliance Assistant
Hours - 36.25 per week
Contract - Permanent
Location - Coventry
Salary - £17412 - £19347

Orbit is a fantastic business and one that's really going places.

We are one of the UK's leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East. We own and manage 42,000 homes and build 2,000 new homes every year.
We have a fantastic opportunity for an Income Collection and Recovery Compliance Assistant to join our Income Team.

This is a key role providing support to our income compliance and collection service, covering all areas related to income collection and recovery.
You will provide administrative support to the team ensuring that our records and data are compliant in order to allow processes to function effectively. You will work with external companies, departments and our customers to ensure an efficient debt collection service is provided.

We are looking for an ambitious individual with experience of working in an office environment or within an administrative function. You will possess excellent numeracy, literacy and communication skills and be able to work as part of a high performing team.

Housing experience is desirable but not essential for this role. You will work well with customers and have experience of resolving customer queries.
Your role will be to provide advice and assistance to customers on all areas related to income recovery. You will also be responsible for maximising income through tenancy enforcement and negotiation.

Typical working hours are Monday - Friday, however you will need to have a flexible approach where needed.

Please find the attached role profile with a full list of job requirements at the bottom of the advert.

Orbit offer an excellent flexible benefits package including private medical insurance, discounted dental insurance, gym membership, generous holiday entitlement and pension scheme. We also offer excellent training and developmental opportunities.

We are one of the UK's leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.

We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year.

Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.

We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.

We are Orbit.

How To Apply

To apply for this role please submit your CV and a Supporting Statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further, please contact Tom Bullock at Retinue Solutions, on 0203 837 7880 or via email on

Advert closing: Monday 22 April (midnight)

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.