IT Infrastructure Engineer
Origin Housing is a provider of affordable housing and care and support services in London and Hertfordshire. We own and manage over 6,500 homes with a turnover of £50 million. We were founded in 1924 and value our proud heritage in providing great homes and building strong communities.
Effective digital services underpinned by available, robust, resilient and secure infrastructure are the lifeblood of our business and this role is central to our ambitious transformation plans in ensuring our new digital solutions deliver great customer experience. We are looking for an experienced Senior IT Infrastructure to develop Origin’s IT infrastructure through significant investment whilst improving business as usual services. The role is also key to maintaining Origin’s IT hardware, operating systems, networks and cloud services to ensure Origin’s infrastructure is secure, available and performing well at all times.
The successful candidate must hold an IT Apprenticeship at level 5 and above and be able to acquire IT Infrastructure expertise through certified learning at an academic institute and self-study. You will also have excellent relationship management, organisational skills, a keen eye for detail and a 'can do' attitude. You will need to be resilient, self-reliant, tactful and cheerful even under pressure. You will be customer focused resolving third line queries as soon as possible and liaising with third party suppliers when required. An aptitude to learn and problem solve while remaining empathetic to the user are as important as detailed technical knowledge.
You will have relevant experience implementing/managing IT Infrastructure. You will be experienced in the continuous development of a virtual server environment and managing windows active directory network environments. You will have a good knowledge of Citrix Xenapp, Microsoft Azure and Microsoft cloud technologies. You will be competent in using centralised management systems for configuration and deployment of operating systems and applications. Experience is essential of working on a service desk and providing an escalation point for infrastructure queries.
Knowledge of Mimecast and Brocade network equipment would be beneficial, as this role would suit someone looking to develop his or her network skills. Experience of managing Voice over IP telephony and Unified Communications would be beneficial.
How to apply
Please upload your CV and covering letter addressing all of the key requirements within the role profile, including relevant examples of how you have met them. In return, Origin Housing offers a competitive salary and a wide range of benefits, including generous annual leave, flexi-time, cycle to work scheme, a contributory pension and discounted health scheme.
Origin is committed to equality and diversity and values the diversity of the communities we work in. We aim to have a workforce that reflects this and therefore encourage applications from all areas of the community.