Home Check Officers
The Royal Borough of Kensington and Chelsea (RBKC) is seeking approachable, caring and customer focused individuals to work in the Neighbourhood Management Team on a full time basis. With a commitment to providing excellent customer service, the Home Check Officer will seek to tailor Housing Management services in a way that better suits our residents.
You will be responsible for completing home visits to RBKC tenants in order to capture up to date information. Information gathered at these visits will be used to provide tailored support to tenants and ultimately assisting with shaping housing management services.
These visits will allow us to identify residents who may be vulnerable and ensure they have appropriate support in place to address any direct welfare risks or risks to their ability to sustain their tenancy. Home Check Officers will be able to identify safeguarding concerns, support needs and ensure appropriate support is provided to our residents. The work offers a range of experience working with residents from diverse communities to help tailor our services.
The right candidate for the role will possess excellent communication skills and demonstrate a commitment to delivering quality and outcome driven services, contributing to a brighter future for RBKC and our residents. The Home Check Officer will provide a caring and professional customer experience from the first point of contact.
To be a successful member of the team and thrive in the role, it is essential that you can demonstrate the following experience and skills.
- Ability to build strong working relationships with other departments and teams within the business.
- To provide general advice and support to the residents
- Ensuring that Health and Safety requirements in a resident’s home are compliant
- Desire to work in the Neighbourhood Management team.
- Ability to organise and prioritise workload.
- Ability to demonstrate a professional, caring and solution-focused attitude.
- Excellent communication skills, both verbal and written.
We welcome applicants from all backgrounds especially from our local communities.
If you would like to apply for the role, please send your expressions of interest, indicating how your skills and experience meet the person specification, to Daniel Lewis, Neighbourhood Business Support Manager, by email: email@example.com
To discover more and apply, please go to: https://careers.newjob.org.uk/RBKC/job/London-Home-Check-Officer-RBKC10641-KEC/524880001/?locale=en_GB
Interview date: 21st & 22nd May 2019.
Closing date: 28th April 2019.