Housing Coordinator

Dan Court, Brent & Merle Court in Carlton Vale, Brent
Up to £34,117 (Fixed term contract*)
16 Apr 2019
29 Apr 2019
Full Time
Organisation Type
Housing association / RP

*Dan Court, Brent – 6 months fixed term contract

*Merle Court in Carlton Vale, Brent – 12 months fixed term contract

We’re are looking for two customer-focused individual with energy, experience and a strong sense of purpose to join us as a Housing Coordinators.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues.

You will be the face of Catalyst, supporting residents affected by a major works programme at Dan Court, Lakeside Drive in Brent or Merle Court in Carlton Vale in Brent. You will take responsibility for all activity across your defined area of responsibility, working collaboratively and co-operatively with other teams including home ownership, planned & reactive maintenance, income management, customer services and allocations staff.  You will be committed to resolving at the first point of contact customer and colleague queries.

You will be the single point of contact for residents living in the blocks, dealing with all housing management issues and offering advice and support to tenants. At Merle Court you will ensure that all tenants and their households are successfully re-housed, before the major works start. At Dan Court you will support tenants who will need a temporary or permanent move because of the major works.

You will be personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities. Self -aware and displays respect and empathy for customers’ needs and requirements. Have proven organisational, planning and administrative skills and the ability to effectively organise own workload and deal with conflicting priorities

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

These roles are subject to an enhanced DBS check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 29 April 2019

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