Neighbourhood Officer

Milton Keynes
£24799 - £28785
17 Apr 2019
03 May 2019
Full Time
Organisation Type
Housing association / RP


Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council

This is a hugely exciting opportunity for a housing professional with significant experience of working as a Neighbourhood Officer within a busy Neighbourhood Team to deliver outstanding performance and contribute to the delivery of the Council’s strategic objectives.

You will be joining us following a significant restructure and supporting colleagues to form a new team, providing critical front line service delivery; responding to the current and future challenges faced by housing providers as we embark on regeneration of our homes and estates. This is a high demand area of work which is both rewarding and challenging.

Role Description

To contribute to a team of highly trained professionals to provide an effective and customer focused estate and tenancy management service

To ensure the Council complies with the Housing Acts and Health & Safety legislation and all related statutory guidance.

 To contribute to the development of the team plan and service plan and to work within the current policies and procedures in relation to the Housing Service.

Key Duties

To ensure the highest quality of local authority housing by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented

To carry out annual tenancy audits of all properties and regular visits as required to deal with tenancy issues ensuring prompt tenancy changes such an Introductory to secure, introductory extensions, joint to sole and others.

To develop and deliver a programme of estate and block inspections in partnership with local residents to ensure estates are clean and safe  

To maximise the collection of rent, arrears and other sources of income, both to help sustain tenancies and to maintain the viability of the Housing Revenue Account.

To deal effectively with nuisance or anti-social behaviour working together with the ASB team where necessary so that our estates are clean safe places to live.

To support resident involvement, community development and crime reduction initiatives so that residents feel safe and are empowered to make a positive contribution to their community

 Experience, Qualifications and any Mandatory Requirements

5 GCSEs grade A-C including English (or equivalent level of educational attainment)

Able to demonstrate knowledge of relevant housing legislation

Being open to ideas on how to improve the service area, taking measured risks to try new ideass

setting an example by displaying an active commitment to a culture that embraces excellent customer service

Milton Keynes Council Benefits

Use your skills to benefit the local community and experience a rewarding, interesting environment and attractive employment package such as:

Local Government Pension Scheme, considered to be one of the best employer contribution rates

A generous minimum holiday entitlement of 27 days per year in addition to statutory and public holidays, rising to 31 days after 5 years

Option to buy more annual leave

 A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements

 Excellent in-house management development programmes endorsed by the Institute of Leadership and Management

Flexibility – with full time, part time and term time working options

Fair pay and a commitment to a minimum Living Wage

MK Advantage benefits package – a range of savings including retail, travel and leisure discounts as well as a suite of salary sacrifice benefits.

Interview Date 16th May 2019

At Milton Keynes Council we take great pride in our Community and we hope that you can help us grow and share our vision.

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