Home Ownership Team Leader

Ealing, London W5
Up to £42,296
17 Apr 2019
30 Apr 2019
Full Time
Organisation Type
Housing association / RP

We’re looking for an engaging housing professional who has played a similar role within a large Housing Association or Local Authority to join us as a Home Ownership Team Leader.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

Supporting the operational delivery and performance of a team and helping to improve customer satisfaction are just two of the challenges that await you here. We’ll also count on you to implement strategies/operational plans to make sure we remain a proactive and customer-orientated landlord.

Working with other Team Leaders across the wider organisation to build a ‘one team’ culture and ensure end-to-end customer processes work seamlessly will be important too. And, when it comes to ensuring compliance, setting objectives, providing guidance and advice on development proposals or delivering team training, again, it's you we’ll rely on to come up trumps. You will seek to understand fully your customers’ needs, identifying and working to remove pain points, and always doing what you say you will.

An energetic and inspiring team leader, you have a track record of managing a home ownership team that’s provided customer-focussed solutions and improved customer satisfaction for a diverse range of people. You also know how to get the best out of your team through coaching and performance management.

Financially aware and collaborative in approach, you have excellent attention to detail too. What’s more, you’re comfortable managing and implementing change and have the communication skills it takes to effectively inform and influence others. And, when it comes to delivering service improvements/customer engagement initiatives that support the successful delivery of a customer experience strategy, again, you excel.

One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 30th April 2019

Similar jobs

Similar jobs