Home Ownership Income Specialist

Location
Ealing, London W5
Salary
Up to £31,468
Posted
17 Apr 2019
Closes
30 Apr 2019
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Home Ownership Income Specialist.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

You will seek to understand fully your customers’ needs, identifying and working to remove pain points, and always doing what you say you will.

You will work closely with external agencies such as Mortgage Lenders, Solicitors, and Housing Benefit. You will be managing the cases and will be responsible for determining which legal process to follow. Whereby if a mortgage lender is unable to recover the arrears you will liaise with solicitors to recover arrears on our behalf or obtain a court order. You will also recover Major Work’s debts and help to make repayment plans when needed.

You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues. You will have experience of working in a demanding customer service environment. You will be able to provide basic advice on debt prevention and benefits. In addition you will have excellent administrative, organisational, planning / prioritisation skills and an ability to acquire knowledge and grasp new concepts quickly.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 30 April 2019.

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