Housing Management Administrator - Fixed Term Contract until September 2020

Location
HP2 4XH, Hemel Hempstead
Salary
£22,695 pa
Posted
17 Apr 2019
Closes
22 Apr 2019
Ref
HMA4919
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 6,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £80 million and a development programme that will deliver around 400 new affordable homes each year.

The Role

We currently have a vacancy for a Housing Management Administrator on a fixed term contract until September 2020

The role will involve:

  • Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings.
  • Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required.
  • Assist in the preparation of reports and statistics as required.
  • Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks.
  • Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints.
  • To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association`s Customer Charter.
  • To provide mutual support for the Customer Services Team, including cover for reception, as required
  • Occasional accompanied visits with Housing Officer
  • General administration.

Skills/Experience

  • Demonstrable experience in a similar role.
  • Ideally, experience of working within a housing association
  • Excellent planning, organising & time management skills essential
  • Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner

The Benefits

In return for your hard work and commitment, we offer a considerable benefits package. This includes:

  • Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service
  • £22,695 pa for a 35 hour a week contract and bonuses available on top of your basic salary
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Workplace pension scheme
  • Life assurance of three times your annual salary
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Free on-site gym

Closing date: Monday 22nd April 2019

Interviews: Tuesday 30th April 2019

To apply for this position please click the link below and complete an online application form.

Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks.

We are an Equal Opportunities Employer.

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