Job Title: Regional Operations Officer

Reference: HS3138

Job Expiry Date: Midday on 1st May

Location West Malling or Haywards Heath

Salary: £30,310 - £35,650 per annum

Hours: 36 hours per week

Contract Type: Permanent

We're recruiting for a Regional Operations Officer and are looking for exceptional people to apply.

As Regional Operations Officer you'll be responsible for prioritising the delivery of monthly service and improvement reports, and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You will analyse performance and service information, and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams. You'll also be required to liaise with various specialists to ensure that policies, procedures, processes & guidance are kept up to date.

Other responsibilities for this role include;-

• Leading on research of best practice to support ongoing service improvement
• Working with the Communications teams to promote regional success stories, positive learning and regional events
• Carrying out audits to ensure that service delivery is consistent, meets service standards and is compliant with policy and procedure

You'll already have considerable experience in the field of continuous improvement or service delivery and a good knowledge and understanding of the social housing operating environment, including inspection, regulatory, compliance and accreditation frameworks.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem solving skills will be critical in your success in this role.

We're seeking highly organised, customer-focused people with excellent project management and communication skills; if this sounds like you we look forward to hearing from you.

Closing Date: XXX at 12pm

Internal Only - Please ensure you have read the information contained within the 'Before applying' link at the top of the vacancies page.

For further details on this vacancy please click 'apply'.

Applicants must be able to travel across regions as required.

Clarion Housing Group

Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group's housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.

We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people

Clarion Housing Group is committed to having a diverse and inclusive workforce.