Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
Our in-house repairs team aims to deliver a high quality service that is convenient for our customers and keeps our homes safe and in excellent condition. We complete day to day repairs to customers’ homes and also empty properties to bring them up to the required Onward standard. We also service and repair gas boilers throughout the Lancashire region.
In addition to creating positive spaces for our customers, we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We are looking for a Performance Officer (1 post) to join our Repairs team in the Lancashire region.
Reporting to the Performance and Support Services Team Manager, you will ensure that we deliver a safe, reliable, quality, efficient responsive repairs and voids, including providing a level of support to customers in respect of the repairs service.
You will support the management of key supply chain contracts and services required to deliver its services to customers, supporting the creation and delivery of a plan to continuously improve the quality of services and the efficiency of the services.
You will provide performance related reports to operational managers to allow them to effectively manage their function. This will also include proactively collating information and liaising with customers to resolve complaints in the first instance, to enhance service levels.
You will support the effective management of the stores contract to ensure value for money from the supplier, and added value e.g. van stocks and materials delivery, supporting the effective management of fleet, including maximising the use of fleet, reducing breakdowns and running costs, ensuring the correct allocation and mix of fleet, and the safe operation.
You will create an effective sub-contracting supply chain, procured and maintained in line with Onward’s procurement policy and review the performance of sub-contractors, ensuring best value is maintained and is interfaced correctly with the Orchard Housing Management system.
You will also ensure key operational and financial targets are achieved in line with the aims and objectives of the business.
It is essential that you have a track record in the delivery and experience of management support services and processes in a similar environment, commercial knowledge and understanding and the ability to create, and support the management of a supply chain for Repairs with previous customer liaison experience.
Knowledge of Microsoft systems including word and excel is also essential.