Operations Manager

Twickenham, London (Greater)
£40,000 - £44,000 + Benefits
30 Apr 2019
30 May 2019
Full Time
Organisation Type
Housing association / RP

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

The Operation Manager is a pivotal role in the success of the services that are delivered in South London to vulnerable adults with Learning Disabilities, Mental Health or in transition back to independent living. Managing a remote team you will be responsible for supporting these Care Managers to respond to the commercial demands within their services.

You will be required to work closely with external partners and linked providers to ensure all aspects of service operations are in line with contract and funder requirement.You will be looking at achieving high quality and positive outcomes for customers. In addition you will be responsible in ensuring compliance with contractual, regulatory and business requirements whilst delivering excellent, personalised, value for money services to commissioners, customers and colleagues.

What you`ll need to succeed

Experience of managing over multiple sites is essential in this role as well as a positive approach to managing teams so they are able to achieve their full potential.You will also have a good understanding of what is required by commissioners and be confident in managing their expectations and developing positive relationships.

This is a commercial role where you will have the opportunity to identify and develop innovative proposals to win new business. In addition experience of managing change and remodelling services to meet financial pressures while maintain the high standards expected by our customers is essential.

As a minimum we would expect an NVQ Level 5 in Health & Social Care or equivalent.

What you`ll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

-eye care scheme
-salary sacrifice schemes and season ticket loans
-enhanced maternity, paternity and adoption leave
-life assurance with a matched contribution (up to 12%) pension scheme

-plus lots of voluntary benefits including cash back and discounts from high street names

What you need to do now

If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV, or for more information call us now on 0203 5353 611.

Interview Dates: - 21st & 23rd May

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfill their potential and realise their aspirations."