Head of Customer Service Delivery

Leeds, West Yorkshire
Package c.£67,050
03 May 2019
28 May 2019
Head of services
Full Time
Organisation Type
Housing association / RP


Yorkshire Housing is a charitable organisation that owns and manages more than 18,000 homes – and we are developing thousands more much-needed homes across the region.

Our vision is that everyone has the opportunity to live in a quality home they can afford – and we have embarked on a huge growth and modernisation agenda in order to achieve this.

Our new Head of Customer Service Delivery will lead a dispersed team of specialists dealing with escalated customer queries across a range of channels. Passionate about our customers and placing the customer experience at the heart of what we do you will be scanning the horizon to improve the way we do things whilst working closely with your colleagues across customer service and property service to ensure a high quality and seamless customer journey. With strong experience at a senior level within Housing Management, you will also have a clear focus on doing things differently and considering the customer needs of the future.

If our ethos and vision attracts you, then please contact Denise Kirkham for an informal discussion on 07833 475 669 or 020 3434 0990.

Closing date: Tuesday 28th May 2019 at 12 noon