Head of Customer Service Delivery
- Employer
- Campbell Tickell
- Location
- Leeds, West Yorkshire
- Salary
- Package c.£67,050
- Closing date
- 28 May 2019
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services, Homes and Asset Management, Maintenance / Repair, Executive & Senior, Senior management
- Seniority
- Head of services
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Leeds
Yorkshire Housing is a charitable organisation that owns and manages more than 18,000 homes – and we are developing thousands more much-needed homes across the region.
Our vision is that everyone has the opportunity to live in a quality home they can afford – and we have embarked on a huge growth and modernisation agenda in order to achieve this.
Our new Head of Customer Service Delivery will lead a dispersed team of specialists dealing with escalated customer queries across a range of channels. Passionate about our customers and placing the customer experience at the heart of what we do you will be scanning the horizon to improve the way we do things whilst working closely with your colleagues across customer service and property service to ensure a high quality and seamless customer journey. With strong experience at a senior level within Housing Management, you will also have a clear focus on doing things differently and considering the customer needs of the future.
If our ethos and vision attracts you, then please contact Denise Kirkham for an informal discussion on 07833 475 669 or 020 3434 0990.
Closing date: Tuesday 28th May 2019 at 12 noon
Company
Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.
Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.
We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.
We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.
- Website
- https://www.campbelltickell.com/
- Telephone
- 0203 434 0990
- Location
-
Laystall House
8 Rosebery Ave
Wembley
London
EC1R 4TD
United Kingdom
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