We are currently looking for an enthusiastic, self-managing and target-driven Customer Services Manager who will have a real impact on how Solon delivers and improves its customer service.

Key Responsibilities:

• Respond to all customer contact coming into the team via telephone, reception, email, text and web based service requests
• Ensure the team proactively resolves all requests and queries from customers on a ‘right first time’ basis at the first point of contact
• Work collaboratively with colleagues to ensure services are delivered in line with our strategic aims, values, policies and operational standards
• Maximise outcomes for customers and for Solon

Your Strengths:

• Extensive customer service and/or Housing experience 
• Management experience and experience in leading a team
• Success in improving customer satisfaction
• Excellent communication and written skills
• Positive and self-motivated attitude.

Benefits:

• Working in a friendly and supportive work environment
• Training and development options
• 28 days holiday
• Company pension

Interested?

To apply, please download a job pack from our website, fill out the application form and send it to recruitment@solonswha.co.uk. For an informal chat about this position, please call Darryl Harkin on 0117 916 7748.

Closing Date: Monday, 3^rd June at 12.00pm

Interview Date: Thursday, 13^th June

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.

About Us:

Solon is an independent, local housing association, providing 1,300 homes in Bristol and South Gloucestershire mainly for affordable rent.  We aim to be a local provider of exceptional housing, providing homes people want to live in and delivering great customer service. We are financially strong, with an annual turnover of approx. £7.5m, a healthy surplus, the capacity to produce new homes and an active development programme.

NO AGENCIES OR CVs PLEASE