Customer Services Manager

Location
City of Bristol
Salary
£31,548 – £35,400
Posted
08 May 2019
Closes
03 Jun 2019
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

We are currently looking for an enthusiastic, self-managing and target-driven Customer Services Manager who will have a real impact on how Solon delivers and improves its customer service.

 

Key Responsibilities:

  • Respond to all customer contact coming into the team via telephone, reception, email, text and web based service requests
  • Ensure the team proactively resolves all requests and queries from customers on a ‘right first time’ basis at the first point of contact
  • Work collaboratively with colleagues to ensure services are delivered in line with our strategic aims, values, policies and operational standards
  • Maximise outcomes for customers and for Solon

 

Your Strengths:

  • Extensive customer service and/or Housing experience 
  • Management experience and experience in leading a team
  • Success in improving customer satisfaction
  • Excellent communication and written skills
  • Positive and self-motivated attitude.

 

Benefits:

  • Working in a friendly and supportive work environment
  • Training and development options
  • 28 days holiday
  • Company pension

 

Interested?

To apply, please download a job pack from our website, fill out the application form and send it to recruitment@solonswha.co.uk. For an informal chat about this position, please call Darryl Harkin on 0117 916 7748.

 

Closing Date: Monday, 3rd June at 12.00pm

Interview Date: Thursday, 13th June

 

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.

 

About Us:

Solon is an independent, local housing association, providing 1,300 homes in Bristol and South Gloucestershire mainly for affordable rent.  We aim to be a local provider of exceptional housing, providing homes people want to live in and delivering great customer service. We are financially strong, with an annual turnover of approx. £7.5m, a healthy surplus, the capacity to produce new homes and an active development programme.

 

NO AGENCIES OR CVs PLEASE