Customer Services Manager
We are currently looking for an enthusiastic, self-managing and target-driven Customer Services Manager who will have a real impact on how Solon delivers and improves its customer service.
- Respond to all customer contact coming into the team via telephone, reception, email, text and web based service requests
- Ensure the team proactively resolves all requests and queries from customers on a ‘right first time’ basis at the first point of contact
- Work collaboratively with colleagues to ensure services are delivered in line with our strategic aims, values, policies and operational standards
- Maximise outcomes for customers and for Solon
- Extensive customer service and/or Housing experience
- Management experience and experience in leading a team
- Success in improving customer satisfaction
- Excellent communication and written skills
- Positive and self-motivated attitude.
- Working in a friendly and supportive work environment
- Training and development options
- 28 days holiday
- Company pension
To apply, please download a job pack from our website, fill out the application form and send it to email@example.com. For an informal chat about this position, please call Darryl Harkin on 0117 916 7748.
Closing Date: Monday, 3rd June at 12.00pm
Interview Date: Thursday, 13th June
We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.
Solon is an independent, local housing association, providing 1,300 homes in Bristol and South Gloucestershire mainly for affordable rent. We aim to be a local provider of exceptional housing, providing homes people want to live in and delivering great customer service. We are financially strong, with an annual turnover of approx. £7.5m, a healthy surplus, the capacity to produce new homes and an active development programme.
NO AGENCIES OR CVs PLEASE
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