Sales Progression Administrator
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
We are looking for an Administrator with experience in property sales to join our busy office in the Southgate office!
You will be providing an effective administrative service to the Progression Team assisting the team to deliver their shared ownership and private sale targets, meet all compliance objectives and ensuring the delivery of a consistent customer focused journey. Working as a key part of the progression team supporting the progression of buyers from offer accepted stage through to completion. Demonstrating initiative, excellent levels of administration skills and customer service.
Key experience and qualifications required:
Ensuring that customer and business deadlines are met, the customer is kept informed, paperwork is right first time and completed on time.
Responsible for updating key business and regulatory systems ensuring they are all inputted with accurate sales data within required timelines so that MTVH can monitor progress and comply with statutory reporting requirements.
Responsible for ensuring service charge accounts are created, data capture forms are generated and financial transactions are completed for all sales completions within business timelines
Ensuring customer correspondence is fully recorded on the company’s CRM system and all other data required inputted on the relevant system.
Co-ordinate the completion of logs recording down valuations and sales cancellations in line with business requirements.
Arranging and booking home demonstration appointments on behalf of the customer care team
Instructing cleaners and arranging access to clean homes for sale and homes that are completing
Prepare and record the signing of MTVH legal documents relevant to each transaction
Knowledge of intermediate housing tenures and private sale property
Able to demonstrate an understanding of property conveyancing and sales transactions.
Proven experience of delivering excellent customer care.
IT and numeric literacy
Educated to GCSE Standard
Interview Date: TBC
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme -28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. Our promise
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role, MTVH and how you meet the key criteria for the post. "We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
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