Head of Customer Care

Farringdon, EC1N
£65,000 + Benefits
10 May 2019
24 May 2019
Head of services
Full Time
Organisation Type
Housing association / RP

Head of Customer Care


£65,000 + Benefits

London, Farringdon

About Us

Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services, employing over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

Through People Powered Living we are committed to developing homes that people enjoy living in and we are dedicated to delivering outstanding customer service throughout the customer journey.

This role

This is a new role in the Development Directorate, the Head of Customer Care will lead our three regional teams to deliver excellent customer services from the preparation of properties for day one of occupation, provision of great management throughout the property defects and latent defects periods and by working collaboratively across the wider business and with external partners.

What you'll need to succeed

You will have the energy, drive and fantastic leadership skills to contribute to and take forward the vision for the future of our Customer Care services as we dare to become ‘best in class’.

You will be a confident senior leader who is enthusiastic about customer service as well as having technical knowledge of build quality and experience of creating excellent contractual relationships.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

  • life assurance with a matched contribution (up to 12%) pension scheme

  • enhanced maternity, paternity and adoption leave

  • salary sacrifice schemes and season ticket loans

  • eye care scheme

  • plus lots of voluntary benefits including cash back and discounts from high street names

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of

your CV, or for more information call us now on 0203 5353 611.

Interview date: 4th and 5th of June

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

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