Our Clarion Contact Centre is currently recruiting for a highly skilled and proactive Business Analyst to join our inspirational and ambitious team.
This role is either Bromley or West Malling based and is a fantastic opportunity to take your career to another level and utilise your skills to make a difference.
What you'll be doing
You will be responsible for supporting the Performance Optimisation Manager to develop an analytics approach to support building a culture of continuous improvement across our Bromley & Kings Hill Contact Centres, whilst focusing on the delivery of excellent customer experience.
One of your immediate priorities will be to develop a performance scorecard to evidence performance; outcomes; achievements and identify areas to improve. Focusing specifically on individual and team trends across specific key indicators, you will need to effectively communicate impacts (positive & negative) to customer experience. Contact Centre development (people and working processes) is critical to our approach and your detailed analysis will need to be easily applied.
What we're looking for
We're looking for someone with proven experience of working in a Contact Centre and experience of producing critical performance insight to varying stakeholders with a strong awareness of the new GDPR regulations.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Closing Date: Friday 24th May 2019 at midday
For further details on this vacancy, and to apply, please download the candidate brief and click the 'Apply' button below.
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.
We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people
Clarion Housing Group is committed to having a diverse and inclusive workforce.