Operations Manager

You will be responsible for managing a regional portfolio of high-end retirement estates.

You will ensure the provision of an effective and customer focused leasehold estate management service.

In addition, you will have direct line management responsibility for a team of estate managers providing expert guidance and mentoring.

Key responsibilities will include;

Management of on-site staff and relevant employment issues.

Financial management including budget setting, accounts and financial reporting.

Undertaking regular estate visits to ensure excellent standards of maintenance and landscaping and compliance with company procedures.

Regular communications with leaseholders including informal and formal meetings to ensure high standards of customer service.

Contributing towards strategic development and delivery of business targets.

Essential:

Extensive leasehold management experience.

Substantial prior experience of delivering excellent customer service to clients.

Previous experience of managing remote team members.

Excellent written and verbal communication skills.

IRPM Associate/Membership (or willingness to obtain within first year of employment).

                                                               www.cognatum.co.uk