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Financial Inclusion and Welfare Reform Officer

Employer
Northampton Partnership Homes
Location
Northampton, Northamptonshire
Salary
£29,911
Closing date
17 Jun 2019

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Function
Community and Customer Services, Tenant services
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
ALMO

Job Details

This is an exciting opportunity to work as a Financial Inclusion and Welfare Reform Officer within our Rent Income Team.

If you have experience of working in a support role and possess knowledge of those issues related to financial exclusion, welfare benefits and money advice this could be the job for you. 

At NPH we believe that sustaining tenancies and supporting our customers is the best way to maximise our rental income collection. You will be working closely with our Income Officers ensuring those customers experiencing difficulty with rent payments are able to access appropriate advice and support. Additionally this role forms a key part of our strategy for managing Universal Credit and you will provide a full range of advice, information and support for customers transitioning from legacy benefits to Universal Credit.  You must be a good team player, have excellent communication skills, with a responsive, flexible and customer focused approach.
 
For more detail about the role please see that attached Job Description and Person Specification or for an informal discussion about this role please contact Cecil Etienne on 01604 837140.

Company

Northampton Partnership Homes is an arms-length management organisation (ALMO) that is responsible for the management of Council housing services.

From 5th January 2015, Northampton Partnership Homes (NPH) has been managing the provision of all the housing services of Northampton Borough Council (NBC) related to its own stock.

NPH is an Arm’s Length Management Organisation that is wholly owned by the Council but has its own Board of Directors. It is a Company Limited by Guarantee (CLG) and is a not for profit organisation. This means that income will be put back into providing housing and housing related services.

NPH has been set up by NBC for an initial period of 15 years and is responsible for the following services:

  • Allocations and Lettings
  • Repairs and Maintenance
  • Housing Management, including dealing with anti-social behaviour
  • Tenancy Support
  • Tenant Involvement
  • Ecton Lane Park traveller site

Our vision, mission and values

Vision:

NPH provides homes which enable people to live happy and healthy lives in enriched communities. 

Mission:

We improve lives by sharing a common purpose.
We improve and maintain the quality of our homes.
We provide services which endeavour to meet the needs and aspirations of all tenants and residents. 
We will provide the opportunity for people to influence the immediate and long term futures for themselves and their communities.

Values:

Open and Strong
Listen and Respond
Achieving more with others
Aim High and Deliver

Company info
Website
Telephone
0300 330 7003
Location
Westbridge Depot
9-13 St James Mill Road
Northampton
NN5 5JW
GB

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