Sales Operations Manager - New Homes

Home Group
NE12 8BU, Newcastle Upon Tyne
Salary £28, 500 - £42, 000 per annum plus bonus
18 May 2019
31 May 2019
Full Time
Organisation Type
Developer / builder


Sales Operations Manager

Permanent, Full Time

Salary £28, 500 - £42, 000 per annum plus bonus

Helping us sell 10,000 new homes through outstanding customer experience. That’s when it hits home.

We have a fantastic opportunity for you to join us as Sales Operations Manager and support us in our strategic priority to build and sell 10,000 new homes across the UK.  You’ll set up and lead our new sales enquiry team to deliver an outstanding ‘first point of contact’ experience to our customers who are enquiring about buying one of our new homes.  You’ll drive sales by ensuring that every contact (whether through our website, email or phone) is maximised with no sales opportunities missed.

You’ll drive a strong ‘sales through outstanding customer service culture’ within your team, working collaboratively to smash your targets and delight our customers.  You’ll ensure your team are strong product ambassadors by ensuring they maintain an up-to-date expertise on all of our developments, house types and key features.

This is a brilliant opportunity to join our award winning team (did you know we’re recognised as developing one of the ‘best houses’ at the recent What House Awards 2018?) and work closely with our regional sales teams who are super passionate about selling our fabulous range of new homes.  Operating under both our Home Group brand and newly established private sales brand Persona, you’ll have the opportunity to be involved in selling affordable apartments to luxury homes, on an outright sale and shared ownership basis. In doing so you’ll be helping hundreds of people get onto and move up the property ladder. How brilliant is that!

You’ll report to Steve our Head of Sales & Marketing. Steve is passionate about marketing and sales and has over 25 years’ experience in the field. Outside of work Steve loves sport and in particular football, cricket, golf and American Football. He has followed Miami Dolphins for more years than he would care to remember. He also loves going to the gym and trying to stay in shape. He can’t live without the protein porridge he has every day at work (so that’s where he gets his impressive energy from!).

The team are required to be available to our customers outside of standard office hours.

Want to know more?

If you’re not reading this advert on our careers pages, press the apply now button to access lots of useful stuff! You’ll be able to download the job description and find out more about working in our development team.  We’ve also got these brilliant videos that show you what it’s like to work here, and we’ll know you want to find out more about our award winning benefits and rewards package.

A bit about you

It goes without saying that you’ll have a successful track record in contact centre sales management with a passion for new home sales and achieving sales targets.  You’ll be brilliant at mentoring and coaching a team to deliver excellent customer service, managing inbound communications via telephone, email and web, If you’re a creative thinker, are able to unleash the potential of others and make it a great place to work for our colleagues, then that would be the icing on the cake (or should we say the sold sign on the door!). 

A bit about us

We are Home Group, one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated housing, health and social care housing.  We are proud of the difference that we have made over the last 80 years and we continue to work hard to support 120,000 customers in 55,000 homes across the UK.  With a turnover of £350m and more than 3000 colleagues, you will be joining a robust, dynamic and inclusive organisation with a strong social mission at its heart.

We’re also a strategic partner of Homes England, working together to disrupt the way we do things across UK housing to build the affordable homes our country needs.

Oh, did we mention that we rank No. 27 in the UK’s Best Large Places to work and are winners of Development Programme of the Year 2018 at the Housing Awards and of course winners of Best House at the What House Awards 2018?

Working flexibly

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day taking advantage of our agile ways of working. Our focus is on getting the job done, not your working hours!

The job for you?

Great, all you need to do now is upload a covering letter and your CV.  If you would prefer to have a chat about the role first, then contact us on our Home Group Facebook Careers page.  You can also find out more about us on our website at

We're different at Home

Home Group play a big part in tackling prejudice and discrimination.  We want you to be yourself here and value everything that makes you unique. So whatever your race, sexuality, disability, religion, gender or even non-gender, we recognise and celebrate your differences. Together we make Home Group a great place to work!