Service Delivery & Insight Manager

Ormskirk, Lancashire
£34,189 to £38,460 per annum
20 May 2019
11 Jun 2019
Full Time
Organisation Type
Educational establishment

Make a difference, every day, to the lives of our students.

About You

Educated to degree level, you will have experience of leading and developing a high performing team along with delivering a range of front line services to a variety of audiences and within a complex and busy environment. You will be a customer service professional who is able to deliver a first-class service to all stakeholders whilst professionally balancing challenges and priorities. Above all, your ability to be approachable and communicate positively using a variety of mediums to all customers and stakeholders will ensure that you quickly establish yourself as a member of our friendly and supportive team.

About the Role

You will lead on all aspects of Customer Service Delivery & Insight on behalf of the Facilities Management Team. This includes customer engagement, complaint resolution, customer surveying and insight gathering, alongside the creation and management of consistent service delivery standards in collaboration with relevant FM Service Area Managers. You will also ‘own’ and be responsible for the effective management and continual development of the new CAFM system from a customer perspective, including problem solving, liaison with relevant support functions and effective ownership and insight gathering including report creation and dissemination.


We want you to feel happy when you come to work and proud when you go home.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award-winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like ‘Presenting with Impact’ or ‘Preparing for Your Future’ you are able to have a lunchtime stroll across our beautiful campus, benefit from discounted membership to our state of the art sport and leisure facilities and so much more.

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Sarah Knight, Head of Operations at

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Closing Date: Tuesday 11 June 2019

To apply, please click the red 'apply' button to be redirected.

Similar jobs

Similar jobs