6 X Customer Account Specialist

Location
England, Surrey, Croydon
Salary
£27610 - £32480 per annum
Posted
21 May 2019
Closes
04 Jun 2019
Ref
CUS3217
Contact
Clarion Housing Group Ltd
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Title: 6 X Customer Account Specialist

Reference: CUS3217

Job Expiry Date: 4th June at midday

Salary: £27,610 - £32,480 per annum

Job Location: Croydon

Hours: 36 hours per week

Contract Type: Permanent

About the role

Based within a centralised team of Customer Account Specialists and Welfare Benefit Advisors, these Customer Account Specialist roles will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by Clarion customers. In this role you will own the whole income collection and arrears process as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets.

About you

We are looking for people who are demonstrably proficient with IT packages such as Microsoft Office (Word, Excel and PowerPoint), and who are comfortable using modern IT solutions, eg Dynamics 365. You will need previous experience of analysing data, and have knowledge of housing law, including the pre-action protocol.

If this sounds like the role for you, we look forward to hearing from you.

Closing Date: 4th June at midday