6 X Customer Account Specialist
Job Title: 6 X Customer Account Specialist
Job Expiry Date: 4th June at midday
Salary: £27,610 - £32,480 per annum
Job Location: Croydon
Hours: 36 hours per week
Contract Type: Permanent
About the role
Based within a centralised team of Customer Account Specialists and Welfare Benefit Advisors, these Customer Account Specialist roles will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by Clarion customers. In this role you will own the whole income collection and arrears process as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets.
We are looking for people who are demonstrably proficient with IT packages such as Microsoft Office (Word, Excel and PowerPoint), and who are comfortable using modern IT solutions, eg Dynamics 365. You will need previous experience of analysing data, and have knowledge of housing law, including the pre-action protocol.
If this sounds like the role for you, we look forward to hearing from you.
Closing Date: 4th June at midday