Housing Officer

£32740 to £34470 per year
22 May 2019
06 Jun 2019
Full Time
Organisation Type
Housing association / RP

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.



Housing Officer       


Wood Green, London


£32,743 per annum (rising to £34,466 after 12 months service subject to satisfactory performance)


37.5 hours per week – Monday to Friday, 9:00am to 5:30pm



Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We provide our residents with good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


The role of Housing Officer will include:

This is a varied opportunity that will see you managing a range of situations including complex cases of ASB (anti social behaviour), which may include attending evictions, liaising with tenancy enforcement agencies, gathering relevant information to support this and managing the complaint process for the service area. You will also support new tenant sign ups, working closely with the Lettings team to allocate void properties as well as preparing banding panel reports for management and producing marketing plans for our properties. To compliment the day to day tasks, you will also attend various meetings to coordinate tenancy termination and changes, property clearance, and to discuss/enable business strategy and support Tenancy Auditing and Fraud investigations. Housing Officers play a key role in risk management; this involves keeping red boxes up to date and working with internal and external stakeholders to complete fire risk assessment actions.


Skills and experiences:

Proven experience of working within the social housing sector will be a distinct advantage in this role, as will knowledge of relevant housing regulations and legislation. It is also important that you have previous experience of working within a general needs tenancy focused management role with a demonstrable ability to work confidently and independently. Calling upon your excellent problem solving skills, you will use your initiative to solve complex queries and in the process, will build strong working relationships with internal and external customers. A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems. Travel is a requirement of the role; therefore, a full valid driving licence is essential.


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service  
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


To view the job role profile please click here


Closing Date: 5 June 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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