Patch Manager (Area Housing Manager)

Saffron Walden, Essex
23 May 2019
16 Jun 2019
Full Time
Organisation Type
Housing association / RP

About us

Hastoe is an award-winning housing association that manages 7,500 rented, shared ownership and leasehold homes across the south of England. We hold charitable status and support both rural and urban communities by providing affordable and environmentally sustainable homes for local people.

About the role

As one of our Area Housing Managers in the East Region you will be responsible for delivering housing services directly to residents on your patch. You will be expected to meet key performance targets and deliver our customer service standards in rent arrears, anti-social behaviour, lettings, void management, customer satisfaction, community involvement and effective complaints handling.  All of our Area Housing Managers work independently over a large geographical area managing a very varied and challenging workload.

Please see the full job description on our website for more details.

What we are looking for

You will need to be highly visible, extremely well organised, and know how to effectively manage yourself and your work.  And you’ll do all of this with the personal touch that Hastoe is renowned for.

Essential skills:

  • Previous experience in housing management
  • Knowledge of rent collection processes
  • Sound and up to date knowledge of the benefits system
  • Commitment to providing excellent customer service
  • Excellent time management skills
  • Strong team player
  • Flexibility


Annual Leave:  25 days (increasing with service) + 1.5 days complimentary leave + option to purchase additional leave.

Pension: Employer contribution of 5%, giving a total combined contribution of 8% of salary (minimum employee contribution 3%). 

Family friendly policies and benefits including:

  • Flexible working (agreement required and dependent on business needs)
  • Discounts for local shops, restaurants and gym membership
  • Cycle and Car Leasing Scheme
  • Employee Assistance Programme (advice service)
  • Health Cash Plan (a type of health insurance)


Please send your CV and supporting statement to by 5pm on Sunday, 16 June 2019.

Interviews will be held at our East Regional Office, CB10 1UD on Wednesday, 28 June 2019 Please note, this date has changed from the originally publicised date. ​

For more information about the role or enquiries about the application process please contact the HR Team at or call 020 8973 0435.

This post is subject to background checks.

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