Homeownership Relationship Assistant

Recruiter
Peabody
Location
Waterloo, SE1
Salary
£27000
Posted
23 May 2019
Closes
03 Jun 2019
Ref
496897
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

To provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved. 

Skills/Experience required: 

  • Ability to work independently, exercising good initiative and judgement
  • Excellent written and verbal communication skills.
  • Proven time management and prioritisation skills.
  • Proven experience and ability to deliver excellent customer care and valuing diversity.
  • Proven attention to detail and ability to work on a variety of tasks simultaneously.
  • Ability to work under pressure and meet deadlines and targets
  • To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization
  • Experience of working within a Housing/Customer service environment
  • Experience of dealing with the needs and expectations of customers in a busy environment
  • Demonstrable resilience when dealing with complex customer queries
  • Confident user of IT software and systems that support the homeownership functions in the business 

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