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Service Desk Incident Support

Employer
Southern Housing
Location
Sittingbourne, Kent
Salary
£22,974
Closing date
31 May 2019

View more

Function
Corporate Services, IT
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Details

We’re one of the largest housing providers in the UK, our 44,000 homes give 90,000 people in London, the South East and the Midlands, somewhere affordable to call their own.

As a team member on the Service Desk, you’ll be supporting 1500 users and our systems. You’ll be meeting Service Level Agreements and be the first point of contact in Technology.

Knowledge:

  • Customer service skills
  • Working to Service Level Agreements
  • 5 GCSE’s or equivalent experience
  • Experience of using computers and systems in a business context
  • Good knowledge of Microsoft products including Office
  • Drivers license is a requirement as you will be required to travel between sites

If you this sounds like you, we look forward to receiving your application!

As well as this extremely rewarding job, you will also have 27 days annual leave, an extra day leave to celebrate your birthday, company pension, access to a health care cash plan and continued development and career opportunities throughout your employment with Optivo.

Equal Opportunities

At Optivo our aim is to have a diverse and inclusive workforce where people are respected for who they are. We embrace and celebrate cultural diversity in the workplace and value the strengths it brings us as an organisation. We believe that everyone deserves to be treated with respect irrespective of age, caring responsibilities, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. We treat everyone we house, serve, employ and work with fairly and expect and encourage others to do the same.

Company

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you?

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

 

 

 

Company info
Website
Mini-site
Southern Housing
Telephone
0800 121 60 60
Location
Grosvenor House 125 High St
London
Surrey
CR0 9XP
United Kingdom

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