Assist Operator (2 x 18 hour posts)
Barnet Homes Assist undertakes the monitoring of the Assist community alarm service linked to older and vulnerable residents living in council properties, housing associations and the private sector.
Assist Operators are responsible for delivery of a first class, frontline, customer focused service. The overall purpose of the Operator role is to participate in providing a 24 hour call monitoring service to a wide and diverse range of service users. This requires the post holder to respond to a variety of emergency and non-emergency calls, use administrative skills to maintain service user information in a correct, up to date state and ensure security and confidentiality of information according to the Data Protection Act and Corporate guidelines.
The post holder will also be hands on with a range of Telecare and assistive technology, ensuring that it was ready to the highest standard for colleagues to install (full training is available).
Familiarity with answering calls in a call centre environment would be an advantage although full training will be given on our alarm call management system.
Under the current rota the post holders would be required to work 3 x 6 hour shifts per week between either 07:00 am - 13:00 pm or 16:30 pm - 22:30 pm (18 hours in total and includes some weekend days and bank holidays). It can be expected that additional shifts will be available to cover colleagues' sickness and annual leave as instructed by the Senior Operator.
The post requires an enhanced DBS check and you will be based at the Assist office at Gadsbury Close, NW9 7EZ.
For additional information please contact the Senior Operator on 0208 359 3394.
The closing date for applications will be 23.59 on Sunday 23rd June 2019
Interviews will be held during week commencing 24th June 2019.