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Assist Operators

Employer
Barnet Homes - Part of The Barnet Group
Location
Barnet (City/Town), London (Greater) gadsbury close
Salary
18 hours = £11,063 pro rata + 5% flexible benefits
Closing date
23 Jun 2019

Job Details

Assist Operator (2 x 18 hour posts)

Barnet Homes Assist undertakes the monitoring of the Assist community alarm service linked to older and vulnerable residents living in council properties, housing associations and the private sector.

Assist Operators are responsible for delivery of a first class, frontline, customer focused service. The overall purpose of the Operator role is to participate in providing a 24 hour call monitoring service to a wide and diverse range of service users. This requires the post holder to respond to a variety of emergency and non-emergency calls, use administrative skills to maintain service user information in a correct, up to date state and ensure security and confidentiality of information according to the Data Protection Act and Corporate guidelines.

The post holder will also be hands on with a range of Telecare and assistive technology, ensuring that it was ready to the highest standard for colleagues to install (full training is available).

Familiarity with answering calls in a call centre environment would be an advantage although full training will be given on our alarm call management system. 

Under the current rota the post holders would be required to work 3 x 6 hour shifts per week between either 07:00 am - 13:00 pm or 16:30 pm - 22:30 pm (18 hours in total and includes some weekend days and bank holidays). It can be expected that additional shifts will be available to cover colleagues' sickness and annual leave as instructed by the Senior Operator.

The post requires an enhanced DBS check and you will be based at the Assist office at Gadsbury Close, NW9 7EZ.

For additional information please contact the Senior Operator on 0208 359 3394.

The closing date for applications will be 23.59 on Sunday 23rd June 2019

Interviews will be held during week commencing 24th June 2019.

Company

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
  • Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
  • Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
  • TBG Flex – a company for the recruitment and employment of new staff.
  • Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.

Our mission is to make a real difference to every customer.

We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.

Company info
Website
Telephone
0208 359 2798
Location
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB

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