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Sales Consultant

Employer
MTVH
Location
Faringdon
Salary
£32,000 - £44,000
Closing date
20 Jun 2019

Job Details

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

We are looking for an experienced a Sales Consultant to join our busy London Office!

Main Accountabilities:

The Sales Consultant is a front-line representative of Metropolitan Thames Valley, working in multiple locations across a broad geographic area. Responsible for contacting customers leads, facilitating viewing and customer enquiries and assisting in the sale of homes to eligible customers to ensure Sales’ targets are met or exceeded with highest levels of customer satisfaction achieved. The Sales Consultant will routinely work at weekends to facilitate customer requirements and to meet reservation targets.

Key experience and qualifications required:

  • Responsible for proactively contacting new customers to guide them through the buying process, ensuring that customers receive appropriate up to date information on new sales schemes and on the progress of their purchase.
  • Responsible for ensuring that all sales enquiries, leads, offers and cancellations are recorded and reported weekly to monitor effectiveness of sales and marketing strategies.
  • Responsible for supporting the marketing team in implementing sales strategies, collecting accurate customer data to enable the evaluation of those strategies.
  • Building good relationships with Financial Advisers and Solicitors to support the delivery of the sales budget.
  • Required to attend sales launch events and facilitate viewings of properties for buyer, surveyors and any other relevant parties.
  • Responsible for the weekly monitoring of all void properties to ensure their ongoing security, resolving or reporting any issues to the Sales Manager.
  • Responsible for ensuring that homes are reserved in accordance with MTVH’s policies in line with eligibility, affordability and compliance requirements.

Essential Criteria:

  • Demonstrable experience in a sales and customers service environment

  • Knowledge of intermediate and private sales products

  • An understanding of the legal process of shared ownership and outright property sales

  • Proven experience of delivering excellent customer care.

  • IT and numeric literacy

  • Educated to GCSE Standard

  • Construction Skills Certification – site visitor level (desirable)

    Interview Date: TBC


How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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