We’re looking for someone with proven experience of working in a demanding customer service environment to join us as a Housing Income Officer and help us maximise collection of tenancy related charges and any other rechargeable costs. 

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too. One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities.

We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation. We’re always seeking to do better. If you are too, read on.

As a Housing Income Officer, you will take a lead in managing homeownership accounts ensuring payments are received in accordance with liabilities. This covers a number of different homeownership schemes which could include schemes such as Leasehold Service charges, Shared Ownership rent collection, Equity Loan interest recovery, and Freehold estate service charges account collection. Dealing with account queries, providing support, training and administration to colleagues in dealing and negotiating debt repayment plans, taking payment, making agreements and escalated recovery procedures are all part of this challenging, but rewarding role. You will also make court applications and attend County/Magistrates Court/First Tier Tribunal and small claims court to represent Catalyst in relation to non-payment action or to defend charges.

You will be the expert in all home ownership related income recovery matters with proven experience in a social housing environment of managing a variety of tenure types. Good working knowledge of home ownership, housing management and welfare benefits legislation and practice, with proven experience of working in a demanding customer service environment is also key. Passionate about delivering excellent customer experience every time, you are empathetic in the way you deal with customers and are able to understand the difficulties of residents in meeting payment demands and the different perspective they have according to tenure and this must be balanced against the need to ensure payments are prioritised.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic check. It is being advertised as a Housing Income Officer but, if appointed, your job title will be Home Ownership Income Specialist.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 20 June 2019.