Home Ownership Assistant

Ealing, London (Greater)
Up to £26,774 pa
10 Jun 2019
20 Jun 2019
Full Time
Organisation Type
Housing association / RP

12 months fixed term contract

We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Home Ownership Assistant.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

As Home Ownership Assistant, you will provide information and advice on the services available as well as receive and process equity loan redemption requests including My Choice Homebuy, lease extensions, right to buy applications, checking valuation and preparing offers to residents for approval. You will also support the home ownership and re-sales, staircasing and income recovery teams.

Passionate about delivering excellent customer experience every time, you are empathetic in the way you deal with customers and colleagues and can work collaboratively within a larger section/department across service areas.  You’re also able to work in a rapidly changing environment and can respond to changing customer needs and carry out functions in a cost effective, sensitive, compliant, responsive and transparent way. Personable, proactive and professional, you have a good level of literacy, communication and numeracy skills.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic check.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 20 June 2019.

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