Neighbourhood Officer

Location
London SE1
Salary
£32,728 per annum
Posted
11 Jun 2019
Closes
26 Jun 2019
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Wandle proudly supports people across south London who need a home – it is why we were formed in 1967, and why we exist today.

Originally founded as the Merton Family Housing Trust, Wandle was formed by a group of local people who were concerned about homelessness and wanted to do something practical about it.

50 years on, we have grown into an organisation with over 7,000 homes across nine south London boroughs and almost 200 staff.

About the role

As Neighbourhood Officer, you will provide highly efficient and effective face to face neighbourhood management services to a geographic area in South London. You will be the face of Wandle to residents across your patch and have high levels of visibility, ensuring you build effective relationships with residents and other stakeholders.

Day to day, you will carry out a range of housing management functions including but not limited to; estate inspections, dealing with tenancy breaches, assignment of tenancies (such as mutual exchanges), tenancy audits, health and safety compliance and legal case work.

You will lead on anti-social behaviour on your patch and deliver a speedy and focussed response to ensuring that residents feel involved and listened to, resulting in increased overall satisfaction.

About you

The ideal candidate will be resilient and use their initiative to resolve residents’ and tenancy issues, whilst ensuring that they are consistent in adhering to Wandle’s values, policies and procedures. You will:

  • Be computer literate with good knowledge of Word and Excel packages
  • Have a sound knowledge of Landlord and Tenant legislation and best practice, supported by practical experience
  • Have experience of dealing with all issues related to tenancy and estate management
  • Have a knowledge of effective strategies available in the management of ASB, supported by practical experience
  • Have a sound knowledge of resident involvement and stakeholder engagement
  • Have an excellent understanding of customer care and quality issues

For more information, please see the recruitment pack on our website.

What we can offer you

In return for your dedication and commitment, we offer a competitive salary and reward package with a wide range of benefits that can be tailored to suit you, including 29 days annual leave, pension, season ticket loans, retail discounts and weekly fruit deliveries. Our offices are also in an excellent, accessible location close to London Bridge and Borough Market overlooking the Thames.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

How to apply

To apply, please click through to our website to complete our online application form and to submit a CV and supporting statement demonstrating your fit for the role and how you meet the essential criteria.

The closing date for this role is 10am on 26 June 2019. Interviews and assessments 9 July 2019.

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